Returns & Refunds
Your satisfaction is our priority — here’s everything you need to know about returning or replacing an item.
Return Policy
Items may be returned within 30 days of delivery. Products must be unused, sealed, and in their original packaging.
Item Condition
To ensure quality and safety, returned items must remain unopened until received by our fulfillment team.
Refund Timeline
Refunds are processed within 3–5 business days once your returned order is scanned and verified by our team.
Product Exchanges
We provide seamless exchanges for damaged, defective, or incorrect items at no additional cost.
24/7 Support
Our support team is available around the clock to assist with return requests or order concerns.
Return Loop Guarantee
Every return helps us improve — your feedback upgrades future packaging, delivery, and service.
Non-Returnable Items
Certain clearance or limited-release items may be final sale. These will be labeled clearly at checkout.
Damaged Packages
If your order arrives damaged, send a photo within 48 hours and we will instantly issue a replacement.
Incorrect Item
Received the wrong product? We’ll ship the correct item immediately — free of charge.
Return Shipping Fees
Customer-initiated returns may require a small return shipping fee unless the product is defective.
Processing Exceptions
Orders returned without authorization may be delayed or rejected — always initiate a return request first.
Quality Verification
Before issuing refunds, all returned items undergo a quick quality check to ensure authenticity and condition.
Return & Refund Process
Step 1: Submit a Request
Submit your return request with your order number and reason for return.
Step 2: Receive Approval
You’ll receive an approval email with return instructions & a prepaid label (if eligible).
Step 3: Ship the Item
Pack your item securely. Drop it off at the nearest shipping center.
Step 4: Quality Check
Our team verifies the condition of the returned product within 24–48 hours.
Step 5: Refund Issued
Your refund is issued to your original payment method.
Important Notes
- Refunds cannot be issued to expired cards or closed bank accounts.
- Return approval is required before sending any item back.
- Packages sent to the wrong warehouse may experience delays.
- Promotional items must be returned together with the main product.
Need Assistance?
Our team is always here to help. If you have questions or need clarification, reach out anytime.
Contact Support