Frequently Asked Questions
Find answers to common questions about our products and services
Most orders ship within 1–2 business days. Delivery time depends on your location but typically ranges from 3–7 business days for standard ground shipping. We offer expedited shipping options at checkout for faster delivery.
Yes! We offer free standard shipping on all orders over $20 within the continental United States.
Our heat levels are based on Scoville Heat Units (SHU):
- Mild: 500–2,000 SHU (Ancho, Pasilla, Mulato)
- Medium: 2,500–5,000 SHU (Guajillo, Chipotle, New Mexico)
- Hot: 5,000–30,000 SHU (Chile de Árbol, Puya)
- Very Hot: 30,000+ SHU (Coming soon)
Store dried chiles in an airtight container in a cool, dry place away from direct sunlight. Properly stored, they maintain quality for 1–2 years. For longer storage, you can freeze them in freezer-safe bags and use directly from frozen.
Whole chiles offer more control over texture and are preferred for traditional sauces where you blend the rehydrated chiles to your desired consistency. They also last longer.
Powders provide instant flavor in dry rubs, spice blends, and quick cooking applications when you don't want to toast and rehydrate.
We recommend having both for maximum versatility.
Our minimum bulk order is 5 lbs. We support small restaurants to large manufacturers. Volume discounts are available for orders over 100 lbs.
Visit our Wholesale page and submit the quote form. Our team will contact you within 24 business hours to discuss pricing, payment terms, and delivery.
If you're not satisfied with your order, contact us within 30 days of receipt. We'll make it right with a replacement or refund.