Frequently Asked Questions
Find answers to common questions about our products and services
Most orders ship within 1–2 business days. Delivery time depends on your location but typically ranges from 3–7 business days for standard ground shipping. We offer expedited shipping options at checkout for faster delivery.
Most orders ship within 1–2 business days. Delivery time depends on your location but typically ranges from 3–7 business days for standard ground shipping. We offer expedited shipping options at checkout for faster delivery.
Our heat levels are based on Scoville Heat Units (SHU):
- Mild: 500–2,000 SHU (Ancho, Pasilla, Mulato)
- Medium: 2,500–5,000 SHU (Guajillo, Chipotle, New Mexico)
- Hot: 5,000–30,000 SHU (Chile de Árbol, Puya)
- Very Hot: 30,000+ SHU (Coming soon)
Store dried chiles in an airtight container in a cool, dry place away from direct sunlight. Properly stored, they maintain quality for 1–2 years. For longer storage, you can freeze them in freezer-safe bags and use directly from frozen.
If you're not satisfied with your order, contact us within 30 days of receipt. We'll make it right with a replacement or refund.