Refund policy
🌶️ Rico Rico Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unopened and unused
- In its original packaging
- Accompanied by a receipt or proof of purchase
🔁 How to Start a Return
To initiate a return, please contact us at support@ricoricostore.com.
Returns must be shipped to:
Rico Rico
1401 Lincoln St.
Laredo, Texas 78045
Once your return is approved, we’ll provide a return shipping label and instructions.
Please do not send items back without first requesting a return, as these will not be accepted.
🚚 Damages & Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can make it right.
🔄 Exchanges
The quickest way to get the item you want is to return your original purchase and place a new order once your return is accepted.
💵 Refunds
We’ll notify you once your return is received and inspected.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card provider to post the refund.
- If more than 15 business days have passed since your refund was approved, contact us at support@ricoricostore.com.